Refund policy

 

At Knightly by Studiojos (“Knightly”), we do not accept returns for a change of mind.  A credit, refund, or exchange can be processed back to the original payment method or account provided your product falls within one of the categories set out in this Refund Policy.

Noting in this Refund Policy limits or affects your rights under the Australian Consumer Law.

 

MAJOR PROBLEMS

You can choose a refund or exchange if an item has a major problem.

This is when the item:

·       has a problem that would have stopped someone from buying the item if they had known about it;

·       is unsafe;

·       is significantly different from the sample or description; or

·       doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.

 

RETURNING OR EXCHANGING AN ITEM

If you are eligible for a refund or exchange because of a major problem, or alternatively because of a problem that is capable of being remedied by way of exchange or repair, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need to provide to us the receipt or proof of purchase. 

To start a return, you can contact us at info@knightly.com.au. Please note that returns will need to be sent to the following address: 404/8 Hill St Surry Hills, 2010, NSW, Australia.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@knightly.com.au.

 

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards (unless that product is the subject of a major problem, or a problem capable of being remedied by way of exchange or repair).

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

REFUNDS & STORE CREDIT
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

You also have the option to have your refund processed as store credit. Please ensure that you notify us in writing that you intend for your refund to be processed by way of store credit when requesting a refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@knightly.com.au.

 

Last updated: 27 November 2025.